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Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. On October 22, 2015, I was told that my new iphone would be sent to me and should be here by October 26, 2015.

Or it could have been a technical glitch. As soon as I got over there I was approached by a young African American male with glasses to see if I needed help. For what i paid for your phone i expected more from you.



Can anyone in Apple, iTunes, or the entire iOS community explain one simple question? Why is there no way to restore or reset the encrypted password for a backup? The are many ways to create two-three step procedures and questions to authenticate you are indeed the owner. Why does Apple just apologize and continue to read from the playbook. I had a phone issue, backed it up and went to the Apple Dealer to service the unit, they broke the phone and replaced it, then I was asked if it was recently backed up, I stated last night, so the technician proceed to set it to factory settings. At home, I went through the simple setup procedures, and then it happened, backup password was incorrect, though it has never been changed and written down. Again back to the question, why was this overlooked, how come support is not equipped with the proper methods on assisting recovery? If I can't get this back I will have lost MANY years' work and contacts, Help, there has to be a way! I have to go to speaker phone mode. I went to the Apple Store and they determined it is hardware issue and suggested to replace the screen. Since the phone is still under the 2 year warranty, the screen replacement is free. When I went I went back to pick up the phone, they said they have detected moisture in my iPhone 8. My iPhone 8 is about a year old. I have been very careful with the phone and I have never dropped it into the water or spilled any water on the phone. Given that iPhone 8 is supposed to be WATER RESISTANT, I don't see how it can be so easily have moisture inside the phone. I would like to see if others have similar issue. I have been using iPhone since iPhone 3S. This is not the type of product quality nor the excuses I expect from Apple. However, it was locked, maybe even stolen. I called Apple support, asked if they would contact the account owner associated with it, and ask if him if it was stolen from him. They refused, even though Apple clearly has the means. The watch displays the account information of the registered owner when I try to sync it with my phone. Seemingly, this would be the purpose of locking the product, so that if someone tries to register it who has stolen it, they can be tracked and the product can be returned to its rightful owner. To me, I feel deceived, because I trusted Apple was doing the locking to HELP us. Instead, it is nothing more than a ploy to force new phone sales. There seemingly are two most probable explanations: 1 The product actually is stolen. For either reason, reaching out to the registered owner and asking if their product has been stolen, seemingly would be a PRODUCTIVE response. Apple support outright refused to do this, even after transferring 2 times to a higher level supervisor. More outrageous, they lied to me and told me they are not allowed to send out eMails to registered owners. I then insisted they read the Terms of Agreement, which specifically addresses how they are allowed to send out an eMail for exactly such purpose. After insisting they read the Terms, the 3rd person I supervisor I was transferred to refused repeatedly. Apple is not an honest company to do business with, This is not the only example where they force sales when not needed. There are several examples of this duplicate deception that are inherently built into their business model. Apple, you are DISHONEST! I have no complaints about employees who are so friendly. The system reminds me of Subway, where one person takes your order and passes you off to the next person. My appointment was at 12:40 and I was finally approached at 1:00 20 minutes late. They act like they are heart surgeons and there is a vital need for their services. They may know their product, but they are by no means geniuses as far as customer service goes. What a rip off! My 89-year-old mother CANNOT afford one. She used it to enjoy pictures on photostreams of her grandchildren and great-grandchildren - SHAME ON YOU APPLE!!! We will be desperate before we buy another product from you. When I sent my headphones, there was no physical damage. It was just not charging. I called them and talked to manager. He said his technician will not do such a things because he has camera set up at repair station. They need to be sued. For more information about reviews on ConsumerAffairs. I managed to get her phone unlocked with the side of Apple Tech Support, but to finish up and get her phone usable again, she is again being asked for her forgotten password. Apparently, the entire recovery process is completely automated. No human can expedite the recovery. There may be no humans in the recovery department. It advised her that she has to wait 10 more days for another communication so she can finally reset her password. It would have been so easy, since her account was verified, to just email her the forgotten password. She has health issues and relies on the phone. Can only call 9-1-1... I think, if someone in the Pentagon, the Defense Department, Congress etc were locked out, they would be unlocked much, much faster... I do not believe that the recovery department is run by machines. But APPLE, they have dropped the ball. The problem was it would no longer power up. So I arranged with Apple to send it in for repair. Two days later they send me pictures of a watch that was totally destroyed. Shattered screen, damaged case. The watch I sent them looked brand new. I have no idea what they did. I talked with several people all with the same cookie cutter speech. My wife and I know what the watch looked like when we sent it. I get conflicting emails. They appear to be totally dysfunctional. At first I thought it was a scam and still do actually. Apple is too large anymore to care so Apple Care is not an accurate term anymore. If you need to have work done on any Apple products I suggest you take them into a repair center yourself. Other wise you have no recourse on disputes. They can say whatever they want. You will be without your very expensive phone for days!!! Why would it be so difficult to reset if they could just give you security questions over the phone or email reset code in a matter of minutes not days? First and last Apple product!!! I have a Mac, an iPad, an iPhone X, and an iWatch. I'm so frustrated with the Mac that I recently bought a Microsoft Surface Book to replace it. The iPad my 3rd or 4th has never worked properly and the battery overheats and discharges rapidly. The iPhone X does everything but make a phone call. My family and customers are so frustrated with the poor quality of sound and the dropped calls that some of them have requested I only call them from a landline. And this is my second iPhone X as the first one was replaced for similar issues. My iPhone 7 never had these problems. My iWatch is pretty much worthless. It no longer will connect with my iPhone and frequently the screen will not light up unless I raise and lower my arm several times. So that brings me to support. I have tried to make appointments at the Genius Bar at my convenient local Apple Store on 5 occasions. If I am at the store, they don't have any availability for days or weeks. If I am trying to make an appointment online, it is virtually impossible. I am at the point of dumping all my Apple products and going God forgive me to Samsung. There, I've said it! Am I the only one who is having all these problems??? Afraid of losing the card, I downloaded it to my Apple ID. I have spent over 5 hours with tech support, Sr. Advisor and Customer Service regarding this issue. He was going to call me back after he looked further into it. I gave him the best number to reach me at which is on my account and he returned the call to the wrong number. I returned his call within 15 minutes and had to leave a message. I went into the store and they told me they could exchange the credit but needed the numbers on the back of the card. Why would I need the card, which I threw away when I saw the credit in my ID, and they can see that I have the credit there. I want to spend the money on an Apple product not like I want to go buy bubble gum. Never been so disappointed with a company that touts being customer friendly. Good lesson to learn no more Apple devices because when you go to the store they are in the hurry to sell and get you out the store with your device and your knowledge about the device in limbo. You call the customer support trying to get help and nothing happen. We are very disgusted with the service they intended to provide, I hope people learn and stop buying their product. I was preparing to travel overseas and wanted to add some music to my iPod, but after multiple attempts to log in the system locked my account. I tried to reset the account by answering the security questions but the system still did not allow me to reset my password. I contacted Apple support for assistance but even after speaking to several support personnel, they could not get the system to unlock. After one week of trying I still could not get into my account, I finally had to leave for my trip without updating my iPod... I returned a few weeks later and continued to try to log in but no success, even after additional discussions with Apple support personnel who were great to work with and did express concern. After three weeks of trying I finally gave up and even deleted iTunes from my computer. While it is not Apple's fault that I lost my password, I would think they could figure out a way to get this resolved, especially quicker than 21 days. I drove 3 hours to the closest Apple store and spent 3. They told me they would escalate it and I would be getting a call from and engineer. I did get a call 2 days later from a service specialist. She asked a lot of question and had me repeat a lot of what they did in the Apple store and said that she would take all this back to the engineers to work on it. When I call I only get VM even if I call at the scheduled time. Last night I went back to regular customer support who was able to call me and they supposedly set up a call with another service specialist. Thought spending all day to get the people at the Apple store to be able to back up the real problem would help, but I guess not. Twelve days ago I gave my granddaughter a used iPad 4. All was working but she tried to change iCloud account, which seem she did, but that caused the iPad from allowing her to use her new account without using my old account. After many tries she ended locking the iCloud account. Then the horror started after talking and being drop calls 4 times and over 2 hrs of online wait. I finally spoke with supervisor who really seem to be helpful. He told me to find a bill of sale for the iPad after 2 more hours and submit it. I explained it was eBay and would take awhile seeing I purchased it in 2014. After looking all over I found my purchase order and submitted it. Again was told I had to call to verify that I sent it, well after going thru all the past history I was told 2 more hours wasted. I was told the paperwork was being sent to another dept for review. Three days later they said I didn't send in a receipt, that I needed one that had the IMEI on it. We won't except it anyways. I forwarded it and did as I was told to call in. After explaining my case from Apple and the info I sent in the person after making me go through the whole case again. And putting me on hold 7 times finally said I would need to talk to his supervisor, she promptly said seeing this was from eBay she could not accept it, seeing I had no bill of sale from an Apple source or a carrier. So she said there was nothing I could do. So I question buying from eBay or other source I basically just purchased something not worth Apple time to help support. S he was sorry but she could not help me. So I now own a paperweight iPad 4. Hope everyone purchased your item from Apple or save the trouble they will put you through before they tell you to buy a new one from your friendly Apple store. Senior tech failed to find it, corporate senior tech failed. Customer relations lied about getting a recovery company to find it and dragged this on for 12 days. They refused to pay for recovery. After just using it for 4 months, it got water damaged, when I went my way home under a suddenly heavy rain. I already put it into a sleeve, before I put it inside the bag. Even more, I was also using a rain protector for my bag, but still, you can expect few drops water go into the bag and hit the MacBook as well. But I was wrong, so very wrong. The MacBook went off, and I need to bring it to Apple Service Provider... At the end of the diagnose, they cost me for the SAME PRICE as when I bought it. Say if the accident is still accounted as my fault, but again, I expect a BETTER build for the cost I've spent. And who would have thought for a service cost which is the SAME cost as when you buy another new unit? This ends my journey with the brand. Goodbye Apple, you suck! I will surely put my tech-investment into a more reliable brand and serve their customer better, rather than just wanting their money! I didn't forgot the password!!! Just the freaking security question! You don't have one! You guys are the worst. Once you get the cash you don't offer support at all! Thieves I tell you! I ended up paying for a subscription I did not purchase or authorize. I didn't think Apple would hesitate to refund me for an unauthorized charged but they refused to. They tried to make an excuse by saying I should look at terms and agreement before making a purchase. This would make sense if I actually purchased the subscription. This makes me not want to buy Apple products anymore. Unbelievable, that they do not give their call center support the ability to change open the account for me! When I complained the tech refused to give me someone else to speak with, refused to give his last name, or tell me what city he was working in since he wouldn't give me his name so that I could make a complaint! Original review: July 27, 2018 I purchased a pair of AirPods online from Apple in March 2018. By June, the left earbud would not hold a charge. I called Apple support and after they had disconnected me once and I had been on hold for almost an hour, I was offered a new left earbud which they sent to me fairly quickly. I was instructed to return the defective earbud back to Apple they furnished the packaging and paid the shipping. If I delayed in sending back the defective part, Apple would charge my credit card for the part. This did not solve the problem so I had to get back on with Apple support for another hour and talk to at least 2 people. They indicated I would get a whole new AirPod package. Instead, I received 3 separate packages with the charging case in one package; the left earbud in one package; and the right earbud in another package. Again, I shipped the old equipment in 3 separate packages back to Apple by June 21. The new AirPods work fine. However, on July 18, I randomly received 2 more packages from Apple with a right earbud and a left earbud in the packages. I again called Apple support and again it took over an hour. I informed them that I didn't ask for these earbuds; I was unable to return them due to work travel for at least 5 days; and that I did not authorize Apple to charge anything to my credit card. I checked my credit card statement and Apple had charged my card twice for the earbuds. I again called Apple support and was again disconnected and had to spend over an hour dealing with them with no resolution. I also sent several emails as instructed in order for the person who assisted me to return my calls. Again, today, I talked to 2 Apple support folks for over an hour with no resolution. They indicated that they would compensate me in some way for all of the troubles I had had but did not follow through. I finally had to call my credit card company a report the charges as fraud. Original review: July 26, 2018 I spent about 12 hours on recommendations from Apple support and restoring from backup. Finally today Apple said they could not do anything about it. I consider Apple to be the largest company and I was disappointed with the response from the advisors. Me being an Apple customer for the past 10 years. I think Apple needs to learn from this small company who is able to solve these issues. If this company can do it, I am sure Apple can do it too. Please make sure to bring it up to your supervisors who can incorporate this change. It will do two things. Apple support spent about 6 hours on the phone with me. You will have happy customers who will come an buy your product. I do not know what caused the corruption. I was at a point where I was losing my entire photos from the last 2 years. I was disappointed that Apple was not even giving me a direction of whom I need to go to to solve this. The best they came up with was a BestBuy store which does not do this. If Apple does not incorporate a software like this. I at least recommend you train the support staff to this website who can solve the problem for you. Original review: July 25, 2018 My phone was locked due to an overnight maintenance situation - not my doing. Original review: July 22, 2018 So I had to call tech support after a couple months of my Apple ID acting super wonky. First I couldn't get into certain apps, then my phone started getting caught in authentication loops, and finally, I couldn't set up a new device but thankfully Tech Support saved me from all that! I spent an hour or so on the phone with them, and all my issues were resolved as weird, buggy and not as straightforward as they were. The technician, Mike, was phenomenal. He was concise, kind, knowledgeable, patient but also driven to solve the issue. I didn't feel rushed but I also didn't feel like I was being taken in pointless circles. In the natural downtime that happens during restarts, etc we had an awesome conversation and he talked to me about some features and products I was interested in as well as how to properly use elements of my accounts I was confused by. All around it was a great experience, not sure why the score is so low, I've had good experiences in the past as well but this one was certainly a gold star. My tech is finally feeling talking to each other and little things in my everyday have been improved by it. I strictly only have Apple products in my house, but that is not going to be the same. Such a big company but their customer service is legit trash. Original review: July 20, 2018 I work in customer service- and I am appalled at that the way I was spoken to and the lack of empathy from both technicians I called. When I asked to speak to his supervisor he told me he was the manager and there was no one else to talk to. I asked one more time to speak to his supervisor which he again lied and told me he was the supervisor and no one else would be able to help me, so I would have to talk to him. He was extremely argumentative, not listening- and was actually starting to raise his voice to me, which is when I got off the phone. Still this other service rep actually told me to stop crying- when I was trying to explain to him what happened and what I needed help with. This is just embarrassing for the company to have these people represent them. Original review: July 17, 2018 I absolutely used to love Apple. But recently their customer service has been absolutely terrible, they do not listen to you at all and nonstop argue with you. They refuse to actually fix the problems and are literally useless. Android will definitely have me as a customer from now on. Original review: July 16, 2018 First... I used to be a diehard Apple support fan. I left my charger case sitting in a salon, and it disappeared. I contacted Apple support. I will not re buy these. Hostage shopping is not entertaining to me at all. This kind of crushed my former Apple euphoria. I'm off to get online and buy the competitor... Customer support that does nothing is useless. Original review: July 15, 2018 When my life turned completely upside down in a divorce, I had to learn how to fix my computer issues myself because I was leaving the 'computer-savvy' person in our relationship. So, when my iPhone gave me a number of different issues, I made an appointment to get some professional help from the Apple 'Genius' Bar at Fairview Mall. While troubleshooting a few issues on my iPhone, the 'genius' helping me asked me if I backed up all my stuff on my phone. I said 'I don't really know, but I think my phone gets backed up on my iCloud every night'. Through various questions asked of me, that I couldn't really answer, it was very evident to this 'genius' that I knew very little about my phone, or about technology in general. Well, it turns out that going to the Genius Bar for help was a HUGE life-changing mistake, because in order to try to resolve one of my issues, the 'Genius' wiped my phone clean; thereby erasing 4 years of photo memories of my daughter. It never even occurred to me that my photos weren't backed up to the iCloud. I was told later by Apple Tech support, that photos take a lot of memory to backup and that the additional memory required needs to be purchased separately in a monthly fee. Nowhere on my device did I get a notice saying that only some of my photos were being backed up to my iCloud. Apparently I was supposed to automatically know this. The genius wasn't able to fix any of my issues on my phone. Everything was for nothing. So, long story short, I not only lost my marriage, half of my friends, and a large chunk of my life, but by visiting the Apple Store 'Genius' Bar, I also lost the past 4 years of photo memories of my daughter. After almost having a nervous breakdown at work because of this loss, I had to re-evaluate the importance of 'stuff' in my life. Photos had always been something greatly cherished in my life, but that's no longer the case. I have learned that photos come and go, at the press of a single click. Don't trust your iPhone to work perfectly, don't trust the iCloud backup to save everything, and certainly DON'T trust the 'Geniuses' at the Apple Genius Bar. They do more harm than good. Original review: July 3, 2018 There was no one more into Apple than I. I have been editing video in FCP for 20 years now and have bought at or near 40 systems from Apple so safe to say I was a dedicated, loyal fan. Last week my wife's iMac 15 months since new had a hard drive failure and I wanted to recover the data. However, Apple will not replace any hardware unless you give them the old hardware, or, keep the item lacking excellence, quality control and longevity and pay for the service regardless of if you are under warranty. If I gave the Apple Store the old drive, and while under warranty, all accomplished work would be free of charge; IF THEY KEEP THE OLD DRIVE! So, I asked several people at Waikiki Apple Store to permit me to write a check for the seven hundred dollars it would cost to do the work if I weren't under warranty. I would overnight my drive to California for immediate data recovery or at least be put out of my misery if data could not be recovered and upon its return to me, I would bring the hard drive back to the Apple Store, get my check back. Apple could have their broken drives and I could take my repaired computer and all would be fine. Apple refuses to support this? It's funny, when you call and give your name, they know everything about you. You'd think that Apple would employ a little discretion, look at your loyalty to them over your lifetime, and throw you a bone and go so far as to even be sympathetic and service their customer. After all, we're talking about customers data; their lives. We aren't talking about a monitor bulb or graphics card or a power supply that does not affect people's keepsakes and memories. I'm at my end with Apple and their proprietary nonsense to keep us all buying chargers and cords and peripherals. We suck it up because we like the product and its media handling ability. We buy the extended warranties. They certainly have a system for everything else. You walk into an Apple Store and it oozes competency; it secretes confidence and exudes support with all the blue shirts walking around and yet, they don't have a system to support YOU; their lifeblood. They are getting too big for themselves and they know it. I hate PCs but now I now dislike Apple even more. Unfortunately, I gotta stay with them because it's all I know but if you're on the fence, I'd recommend true plug and play and going with a PC and its open architecture. Closed architecture just keeps Apple rolling in silk and the rest of us hostages. Maybe they should offer a solution like returning our money for Apple Care if they fall short of giving us CARE. BTW, I already asked. Later the technician arrived and told us we had to replace it and there was no other option, it would take 5 days to arrive. I was surprised that I had to wait 3 hours to talk to 3 people to replace a single iPad, we could have talked to the people at the front and ordered in 10 minutes. What a terrible company, there was only a handful of people who actually worked while the rest were standing around at the front. Apple is a big company with big problems. Customer Service are just happy people with no knowledge of the work environment. 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But they north code on my cell. I spoke chat with apple support india Kim in Customer Service who was very helpful, at first. Apple Retail Oct 26, 2018 Various Locations within United States At the Apple Store, you connect business professionals and entrepreneurs with the tools they need in order to put Apple solutions to prime in their businesses. Then the horror started after talking and being drop calls 4 times and over 2 hrs of online wait. After explaining my case from Apple and the info I sent in the person after making me go through the whole case again. As a ring of our fast-paced group, you will have the unique and rewarding opportunity to shape upcoming features that will delight and inspire millions of Apple's customers every day. I have never ordered anything more then the price of a album. We buy the extended warranties.